LEAN Administration / LEAN Office

The Effective Office

Make your Office and Administration a source of competitive advantage by incorporating Lean Office and Lean Administration principles.

If you are responsible for an office/business process or are the leader of a team responsible for an office/business process, Lean Office / Lean Administration can provide you with a powerful-yet-simple, tools to make the business process value stream visible and to use these tools to make business processes more effective. Based on the principles of the ‘Lean Thinking’.


Lean Office / Lean Administration

In a Typical Company

  • Over 60% of labour Dollars are in Administration
  • Over 50% of the Product Delivery Lead time is in the Office

( Order Entry, Design, Planning, Scheduling, Provisioning )

  • Cash Flow managed in the Office
  • Accounts Payable, and accounts receivable
  • The progress you can make in your value creation processes is greatly limited by what happens in the Office

Fast Facts

Organisations who have successfully implemented Lean Thinking in Office / Administration have seen the following improvements:

  • Order Entry from 2 days to 7 minutes
  • Engineering changes 7 months to 1 month
  • Errors reduced by 75%
  • Accounts Payable from 2 days to 4 hours
  • New Product Quote 35 days to 3 days

Lean Manufacturing focuses on material flows. Lean office / Admin focuses on ‘Information flows’ and blockages. The blockages are removed by identifying and removing the classical 7 types of waste, which have also been translated into lean office / admin examples.

Typically waste on the administrative side falls into categories like:

  • Data entry errors, missing information
  • Analysis paralysis – in the factory this looks like delays, in the office it looks ugly
  • Unnecessary approvals – another form of delays
  • Excessive rework – never time to do it right, but always time to do it again
  • Delay times in work queues, in-boxes, etc.
  • Communications redo loops with multiple call-backs to get to results that should have been done right the first time (DIRTFT)
  • Missing or incorrect information
  • Bottlenecks


For further  information on Lean Administration / Lean Office, call 61 (02) 9683 6200 or email admin@performancedrivers.com.au.


Performance Drivers Consortium nurtures world class capability and business performance. Meetings focus on the deployment of new and relevant operational performance improvement tools such as Lean Enterprise.

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